We deliver across the UAE. Orders confirmed before 6:30 PM are eligible for same-day delivery within Dubai, except on Sundays. Delivery to other Emirates usually takes 2–3 business days.

A minimum order value of AED 200 applies. The delivery charge is AED 35 within Dubai and AED 15 for other Emirates. After placing your order, you will receive confirmation and delivery updates by email.

Eligible products may be returned or exchanged within 2 days of delivery, provided they are unused, unopened, and in their original packaging with all accessories, manuals, tags, and included items.

Approved returns may be subject to a 3% deduction for handling, restocking, and administrative costs. To request a return or exchange, contact us at info@muroojalrabee.com with your order details.

Visible delivery damage, an incorrect product, or a missing item should be reported within 2 hours of delivery.

Please provide:

• Your order number
• Clear photos or videos of the product
• Photos of the outer and inner packaging
• A clear description of the issue
• An unboxing video, where available

Please do not use, activate, install, repair, alter, or discard the product or packaging while the issue is being reviewed.

After inspection and confirmation, we may provide an eligible repair, replacement, exchange, or refund.

The 2-hour reporting period does not limit rights relating to hidden manufacturing defects, warranty claims, or mandatory consumer rights under UAE law.