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Customer Support
Available from 10:00 AM to 8:00 PM.
We respond within 5 business hours. -
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Free shipping available on purchases of AED 1000 and above.
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Deliver Across the UAE
We deliver your orders safely across Dubai and other Emirates.
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100% Safe & Secure
Shop with confidence through secure payments and a trusted shopping experience.
When will my order be delivered?
We currently deliver within the United Arab Emirates. Orders within Dubai may be eligible for same-day delivery, subject to order confirmation, product availability, and delivery schedule. For other Emirates, delivery usually takes 2 to 3 business days after order confirmation. After placing your order, you will receive an email with further delivery details and updates.
Can I Return my product?
Orders can be returned or exchanged within 2 days of receiving the parcel, providing they are in original resalable condition.
I would like to speak with the customer service. How can I get in touch?
You can email us anytime at info@muroojalrabee.com. Our team is available to assist you with product inquiries, order support, delivery updates, and general questions.
We aim to respond to emails within 5 business hours during our working hours.
What can I do if my item (or part of it) is damaged?
We carefully prepare and pack every order to help ensure it arrives in good condition. If your item, or any part of it, is damaged upon delivery, please contact us within 2 days of receiving your order.
To help us review your request, please share your order details along with clear photos or videos of the damaged item and packaging. Once reviewed, our team will guide you with the next steps for an eligible replacement, exchange, or return.
What if I paid too much?
If you believe you were charged more than the correct amount, please contact us with your order details. Our team will review the payment and assist you with any eligible refund or adjustment.