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Customer Support
Available from 10:00 AM to 8:00 PM.
We respond within 5 business hours. -
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Free shipping available on purchases of AED 1000 and above.
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Deliver Across the UAE
We deliver your orders safely across Dubai and other Emirates.
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100% Safe & Secure
Shop with confidence through secure payments and a trusted shopping experience.
When will my order be delivered?
We deliver across the United Arab Emirates.
Orders confirmed before 6:30 PM may qualify for same-day delivery within Dubai, except on Sundays. Delivery to other Emirates usually takes 2–3 business days after order confirmation.
A minimum order value of AED 200 applies. The delivery charge is AED 35 within Dubai and AED 15 for other Emirates.
Delivery times depend on product availability, order confirmation, customer location, and delivery capacity. Customers may receive delivery updates by email, telephone, or WhatsApp.
Can I Return my product?
Can I Return my product?
Eligible products may be returned or exchanged within 2 days of delivery, provided they are unused, unopened, and in their original packaging with all accessories, manuals, tags, and included items.
Approved returns may be subject to a 3% deduction for handling, restocking, and administrative costs. To request a return or exchange, contact us at info@muroojalrabee.com with your order details.
I would like to speak with the customer service. How can I get in touch?
You can contact us at:
Email: info@muroojalrabee.com
Telephone: +971 52 148 8128
Our team can assist you with product questions, order support, delivery updates, returns, refunds, and warranty requests.
We aim to respond to emails within 5 business hours during our customer support hours.
Customer Support Hours: 10:00 AM–8:00 PM, UAE time
What can I do if my item (or part of it) is damaged?
Visible delivery damage, an incorrect product, or a missing item should be reported within 2 hours of delivery.
Please provide:
- Your order number
- Clear photos or videos of the product
- Photos of the outer and inner packaging
- A clear description of the issue
- An unboxing video, where available
Please do not use, activate, install, repair, alter, or discard the product or packaging while the issue is being reviewed.
After inspection and confirmation, we may provide an eligible repair, replacement, exchange, or refund.
The 2-hour reporting period does not limit rights relating to hidden manufacturing defects, warranty claims, or mandatory consumer rights under UAE law.
What if I paid too much?
If you believe you were charged more than the correct amount, please contact us with your order number and payment details.
Our team will review the payment and arrange any eligible refund or adjustment.
Approved refunds are normally initiated within 5–7 business days. Additional processing time may be required by your bank, card issuer, or payment provider.