Return Policy

At Murooj Al Rabee Electronics Trading L.L.C, we aim to resolve product and order issues fairly and quickly.

1. Order Cancellations

Customers may request cancellation before the order is delivered or collected.

Cancellation approval depends on the order status.

A deduction of up to 3% may apply if payment-processing, packing, preparation, handling, or administrative costs have already been incurred.

The deduction will not apply when:

• We cancel the order
• The product is unavailable
• The product is damaged, defective, incorrect, or incomplete
• The cancellation is caused by an error made by us
• The deduction is not allowed under UAE law

Please contact us as soon as possible to request cancellation.

2. Eligible Returns

A return, exchange, repair, replacement, or refund may be requested when the product is:

• Damaged during delivery
• Defective
• Incorrect
• Incomplete or missing included items
• Materially different from its description
• Covered by an applicable warranty

We do not accept returns because the customer changed their mind, ordered the wrong product, no longer wants it, or found it elsewhere at a lower price.

3. Damaged, Incorrect, or Missing Items

Visible delivery damage, an incorrect product, or a missing item should be reported within 2 hours of delivery.

Please provide:

• Order number
• Clear photographs or videos
• Photos of the outer and inner packaging
• A description of the issue
• An unboxing video, where available

Do not use, activate, install, repair, alter, or discard the product or packaging while the issue is being reviewed.

The 2-hour reporting period does not limit rights relating to hidden defects, warranty claims, or mandatory rights under UAE law.

4. Defective Products

A product defect should be reported as soon as possible after it is discovered.

We may require the product to be returned or inspected.

After inspection and confirmation, the available solution may include:

• Repair
• Replacement
• Exchange
• Refund

The solution depends on the product condition, type of defect, warranty, product availability, and applicable UAE requirements.

5. How to Submit a Request

Please contact us before returning or bringing back any product.

Provide:

• Order number
• Customer name
• Product name
• Reason for the request
• Relevant photographs or videos

We will review the request and provide return, collection, or inspection instructions.

6. Inspection

All returned products are inspected before approval.

We may check:

• Product condition
• Packaging
• Serial number or IMEI
• Accessories and manuals
• Activation or registration status
• Signs of misuse, damage, or unauthorised repair
• The reported issue

7. Refunds

Approved refunds will normally be initiated within 5–7 business days after the product has been received and inspected.

Additional time may be required for the refund to appear in the customer’s account, depending on the bank or payment provider.

Refunds will normally be issued through the original payment method.

No restocking, handling, or cancellation deduction will apply when the product is confirmed as damaged, defective, incorrect, incomplete, or affected by an error made by us.

8. Exchanges and Replacements

Exchanges and replacements depend on product availability.

If the same product is unavailable, we may offer:

• A similar product with the customer’s approval
• A refund
• Store credit, where accepted by the customer

We will not provide a materially different product without the customer’s approval.

9. Return Delivery Charges

Please contact us before arranging return delivery.

When the product is confirmed as damaged, defective, incorrect, incomplete, or materially different from its description, return arrangements will be handled according to the circumstances and applicable UAE requirements.

Unauthorised return delivery costs may not be reimbursed.

10. Products Not Eligible for Return

A product may not qualify for return, exchange, replacement, repair, or refund when the issue results from:

• Change of mind
• Ordering the wrong product
• Customer preference regarding colour, model, size, capacity, specification, or regional version
• Misuse or improper handling
• Accidental or physical damage after delivery
• Liquid damage
• Incorrect installation
• Unauthorised repair or modification
• Normal wear and tear
• Failure to follow product instructions
• Removed or damaged serial numbers or IMEI numbers
• Missing packaging, accessories, manuals, or included items

This does not affect rights that cannot legally be excluded under UAE law.

11. Opened and Personal-Care Products

Opened, activated, registered, installed, or used products cannot be returned because the customer no longer wants them.

They may still qualify if they are damaged, defective, incorrect, incomplete, or covered by a valid warranty.

Opened or used personal-care, grooming, beauty, and hygiene products cannot normally be returned unless they are confirmed as damaged, defective, incorrect, or incomplete.

12. Warranty

Warranty coverage depends on the product, brand, supplier, manufacturer, and regional version.

Warranty normally does not cover:

• Misuse
• Accidental damage
• Liquid damage
• Incorrect installation
• Unauthorised repair
• Normal wear and tear
• Failure to follow manufacturer instructions

Nothing in this policy limits mandatory consumer rights under UAE law.

13. Contact Information

Murooj Al Rabee Electronics Trading L.L.C
NGI Building – 100A
Port Saeed, Deira
Dubai, United Arab Emirates

Website: www.muroojalrabee.com
Email: info@muroojalrabee.com
Telephone: +971 52 148 8128
Customer Support Hours: 10:00 AM–8:00 PM, UAE time