Terms & Conditions

These Terms & Conditions govern your access to and use of www.muroojalrabee.com, operated by Murooj Al Rabee Electronics Trading L.L.C.

By browsing our website, creating an account, placing an order, or using any service available through our website, you agree to these Terms & Conditions.

Please read these terms carefully before using our website. If you do not agree with them, you should not use the website or place an order.

1. About Our Business

Murooj Al Rabee Electronics Trading L.L.C is an independent multi-brand electronics retailer based in Dubai, United Arab Emirates.

We sell electronics, mobile accessories, gaming products, smart gadgets, personal-care products, home gadgets, and related products through our online store.

We are not an official or authorised representative of any third-party brand unless this is clearly stated on the relevant product page or elsewhere on our website.

2. Website Use

You may use this website only for lawful shopping and informational purposes.

You must not:

• Damage, interrupt, or misuse the website
• Attempt to gain unauthorised access to the website or customer accounts
• Introduce malicious software, viruses, or harmful code
• Use the website for fraudulent or unlawful activities
• Interfere with the website’s security or the experience of other users

We may restrict or suspend access when we reasonably believe the website is being misused.

3. Product Information

We aim to display product names, descriptions, images, prices, specifications, warranty information, regional versions, and availability accurately.

Minor differences may occur because of manufacturer updates, supplier changes, packaging updates, screen settings, or human error.

Product images are provided for illustration purposes. Customers should review the written product name, model number, colour, capacity, specifications, regional version, and warranty information before ordering.

If we discover an important error in a product description, price, specification, image, or stock status, we may correct the information and contact the customer before completing the order.

We will not substitute a materially different product without the customer’s approval.

4. Prices and Payment

All prices on our website are shown in UAE dirhams unless otherwise stated.

Any applicable VAT, delivery charges, discounts, or other costs will be displayed before the customer completes the order.

Available payment methods will be shown at checkout.

Prices may change before an order is placed. Once an order has been accepted, its price will not be changed unless there is a clear pricing error and the customer agrees to the correction.

We may place an order on hold or cancel it when:

• Payment is incomplete or declined
• Payment verification is required
• We reasonably suspect fraud or unauthorised use
• The supplied billing or customer information is incorrect
• The payment method cannot be verified

5. Order Confirmation and Acceptance

Submitting an order does not automatically mean that the order has been finally accepted.

All orders are subject to:

• Product availability
• Successful payment or payment-method confirmation
• Order verification
• Accurate customer information
• Delivery-location eligibility
• Operational availability

An automated email confirming receipt of an order does not necessarily confirm final acceptance.

We may contact the customer by telephone, WhatsApp, or email to verify the order, payment, customer details, or delivery information.

6. Order Refusal or Cancellation by Us

We may refuse, limit, or cancel an order because of:

• Stock unavailability
• A clear pricing or product-information error
• Payment failure
• Suspected fraud or unauthorised payment
• Delivery restrictions
• Incorrect customer information
• Operational or legal restrictions

If we cancel a paid order, the customer will be informed and the eligible amount paid will be refunded through the original payment method unless otherwise agreed or legally required.

No cancellation or restocking deduction will apply when an order is cancelled by us.

7. Customer Order Cancellations

Customers may request cancellation before the order has been processed, packed, dispatched, collected, or delivered.

Cancellation approval will depend on the order status when the request is received.

A deduction of up to 3% may apply to an approved customer-requested cancellation where reasonable payment-processing, preparation, handling, or administrative costs have already been incurred.

The applicable deduction will be communicated before the cancellation is completed.

The deduction will not apply when:

• We cancel the order
• The ordered product is unavailable
• The customer receives an incorrect product
• The product is confirmed as damaged or defective
• The cancellation is required because of an error made by us
• The deduction is not permitted under applicable UAE law

To request cancellation, contact info@muroojalrabee.com as soon as possible.

8. Change-of-Mind Returns and Exchanges

Customers may request a return or exchange for an eligible product within 2 days of delivery.

For a change-of-mind return or exchange, the product must be:

• Unused
• Unopened
• In resalable condition
• In its complete original packaging
• Returned with all accessories, manuals, warranty cards, tags, gifts, and included items

Products that have been opened, activated, registered, installed, used, damaged after delivery, or returned incomplete may not qualify for a change-of-mind return.

All returns and exchanges are subject to inspection and approval.

A deduction of up to 10% may apply to approved change-of-mind returns to cover reasonable handling, restocking, payment-processing, or administrative costs.

The deduction does not apply to products confirmed as damaged, defective, incorrect, incomplete, materially different from their description, or affected by an error made by us.

The 2-day change-of-mind period does not limit any mandatory rights relating to defective products, hidden manufacturing defects, warranty claims, or other rights available under applicable UAE law.

Full eligibility requirements and procedures are provided in our Return Policy.

9. Damaged, Incorrect, or Missing Products

Visible delivery damage, an incorrect product, or a missing product should be reported within 2 hours of delivery so that we can investigate the delivery promptly.

The customer should provide:

• Order number
• Clear photographs or videos of the product
• Photographs of the outer and inner packaging
• A clear description of the issue

The customer should not use, activate, install, repair, alter, or discard the affected product or packaging while the issue is being reviewed.

The 2-hour reporting period applies to visible delivery damage, incorrect products, and missing items.

It does not remove or limit any rights relating to hidden manufacturing defects, warranty claims, or consumer rights that cannot be excluded under applicable UAE law.

10. Defective Products and Remedies

When a product is reported as defective, we may require the product to be returned or inspected before approving a remedy.

After inspection and confirmation, an appropriate repair, replacement, exchange, or refund may be provided depending on:

• The nature of the defect
• The applicable warranty
• Product availability
• The age and condition of the product
• The requirements of applicable UAE law

Where applicable law gives the customer a choice of remedy, that choice will be respected.

11. Refund Processing

Approved refunds will normally be initiated within 5–7 business days after the returned product has been received and inspected.

After the refund has been initiated, additional time may be required for it to appear in the customer’s account. This depends on the bank, card issuer, payment provider, or original payment method.

Unless otherwise agreed or legally required, refunds will be issued through the original payment method.

Original delivery charges may not be refundable for approved change-of-mind returns.

Where a return results from a confirmed defect, damage, incorrect product, missing item, or error by us, the applicable refund will not be reduced by a change-of-mind restocking deduction.

12. Delivery Coverage

We deliver within the United Arab Emirates, including:

• Dubai
• Sharjah
• Ajman
• Abu Dhabi
• Al Ain
• Umm Al Quwain
• Ras Al Khaimah
• Fujairah

A minimum order value of AED 200 is required for delivery.

Delivery may not be available to oil fields, offshore locations, remote industrial areas, ports, military areas, security-restricted areas, or other locations where normal delivery access is unavailable.

13. Dubai Delivery

The delivery charge within Dubai is AED 35.

Orders confirmed before 6:30 PM may qualify for same-day delivery within Dubai, subject to:

• Product availability
• Successful payment and order confirmation
• Complete customer information
• Delivery location and accessibility
• Available delivery capacity

Same-day delivery is not available on Sundays.

Orders confirmed after the cutoff time or on Sundays may be processed for the next available delivery day.

14. Delivery to Other Emirates

The delivery charge to Emirates outside Dubai is AED 15.

Delivery to Sharjah, Ajman, Abu Dhabi, Al Ain, Umm Al Quwain, Ras Al Khaimah, and Fujairah usually takes 2–3 business days after order confirmation.

Orders confirmed before 1:30 PM may be prepared on the same business day.

Delivery times are estimates and may vary because of public holidays, product availability, incorrect customer information, access restrictions, weather, traffic, high order volumes, or circumstances outside our reasonable control.

15. Office Pickup

Office pickup is available for customers who prefer to collect their orders.

Customers must wait until they receive confirmation that the order is ready before visiting the office.

The customer may be required to provide the order number, identification, payment verification, or other information when collecting an order.

Pickup information will be provided by email, telephone, or WhatsApp after confirmation.

16. Customer Information and Failed Delivery

Customers must provide complete and accurate information, including:

• Full name
• Active UAE mobile number
• Email address
• Complete delivery address
• Building, villa, apartment, or office number
• Area and Emirate
• Required delivery instructions

Incorrect, incomplete, or inaccessible delivery information may result in delay or rescheduling.

If we cannot contact the customer or complete delivery because the customer is unavailable or the supplied information is incorrect, another delivery attempt may be arranged.

An additional delivery charge may apply when another delivery attempt is required because of customer unavailability, incorrect information, or an inaccessible location.

17. Warranty and After-Sales Support

Warranty coverage depends on the product, brand, supplier, manufacturer, regional version, and warranty information displayed at the time of purchase.

Where a warranty applies, its type and duration may be stated on the:

• Product page
• Invoice
• Product packaging
• Warranty card
• Accompanying documentation

Warranty coverage may include a manufacturer warranty, supplier warranty, or service warranty.

Warranty generally does not cover damage resulting from:

• Misuse or improper handling
• Accidental or physical damage
• Liquid damage
• Unauthorised repair or modification
• Incorrect installation
• Normal wear and tear
• Failure to follow the manufacturer’s instructions

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable UAE law.

Customers should contact info@muroojalrabee.com with their order details when requesting warranty assistance.

18. Third-Party Brands and Trademarks

All third-party product names, trademarks, logos, and brand names displayed on our website belong to their respective owners.

Their use is intended to identify the products being offered.

Displaying a third-party brand does not mean that Murooj Al Rabee Electronics Trading L.L.C is officially associated with, endorsed by, sponsored by, or authorised by that brand unless this relationship is expressly stated.

19. Website Content and Intellectual Property

Unless otherwise stated, website content created by us—including text, graphics, icons, layouts, logos, and design elements—belongs to Murooj Al Rabee Electronics Trading L.L.C.

You may not reproduce, distribute, modify, publish, sell, or commercially use our website content without written permission.

Third-party product images, trademarks, and brand materials remain the property of their respective owners.

20. Website Availability and Errors

We aim to keep the website accessible, secure, and accurate, but we do not guarantee uninterrupted or error-free operation.

We may temporarily suspend parts of the website for maintenance, security, updates, or circumstances outside our reasonable control.

We may correct typographical, technical, pricing, stock, or product-information errors when discovered.

Any correction materially affecting an existing order will be communicated to the customer before the order is completed, where appropriate.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Murooj Al Rabee Electronics Trading L.L.C will not be responsible for indirect or consequential losses resulting from:

• Misuse of a product
• Incorrect customer information
• Unauthorised product modification
• Website interruption
• Delivery delays outside our reasonable control
• Failure to follow product or safety instructions

Nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot legally be excluded or limited under UAE law.

22. Events Outside Our Control

We will not be responsible for delays or failure caused by events outside our reasonable control, including:

• Severe weather
• Government restrictions
• Public emergencies
• Transport disruptions
• System failures
• UAE public holidays
• Restricted access to a delivery location

We will make reasonable efforts to inform affected customers and complete the order when possible.

23. Privacy

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using the website or placing an order, you acknowledge that your information will be handled according to our Privacy Policy and applicable UAE requirements.

24. Changes to These Terms

We may update these Terms & Conditions when our services, policies, operations, or applicable requirements change.

The latest version will be published on this page with an updated date.

Changes will not unfairly remove rights relating to an order already accepted before the updated terms were published.

25. Governing Law and Disputes

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute relating to our website, products, orders, or services will be handled by the competent authorities or courts in Dubai, UAE, subject to any mandatory consumer-protection rights and jurisdictional requirements.

Customers are encouraged to contact us first so that we can attempt to resolve concerns directly.

26. Contact Information

For questions regarding these Terms & Conditions, orders, delivery, returns, warranty, or customer support, contact:

Murooj Al Rabee Electronics Trading L.L.C
NGI Building – 100A
Port Saeed, Deira
Dubai, United Arab Emirates

Website: www.muroojalrabee.com
Email: info@muroojalrabee.com
Telephone: +971 52 148 8128
Customer support hours: 10:00 AM–8:00 PM, UAE time