Shipping Policy

At Murooj Al Rabee Electronics Trading L.L.C, we aim to provide a reliable and transparent delivery service throughout the United Arab Emirates.

Each order is carefully prepared and packed before delivery or collection.

1. Delivery Coverage

We deliver within the United Arab Emirates, including:

Dubai
Sharjah
Ajman
Abu Dhabi
Al Ain
Umm Al Quwain
Ras Al Khaimah
Fujairah

Delivery may not be available to oil fields, offshore locations, remote industrial zones, ports, military or security-restricted areas, or locations where normal delivery access is unavailable.

2. Minimum Order Value

A minimum order value of AED 200 is required for delivery.

Orders below AED 200 may not be eligible for delivery. Customers may contact our support team to ask about office pickup or other available options.

3. Dubai Delivery

The delivery charge within Dubai is AED 35.

Orders confirmed before 6:30 PM may qualify for same-day delivery within Dubai.

Same-day delivery is not available on Sundays. Orders confirmed after the cutoff time or on Sundays may be processed for the next available delivery day.

Same-day delivery depends on:

Successful order and payment confirmation
Product availability
Complete and accurate customer information
Delivery location and accessibility
Available delivery capacity

Same-day delivery is not guaranteed until the order has been successfully confirmed.

4. Delivery to Other Emirates

The delivery charge to Emirates outside Dubai is AED 15.

Delivery to Sharjah, Ajman, Abu Dhabi, Al Ain, Umm Al Quwain, Ras Al Khaimah, and Fujairah usually takes 2–3 business days after order confirmation.

Orders confirmed before 1:30 PM may be prepared on the same working day.

Delivery times may vary depending on product availability, delivery location, public holidays, high order volumes, and access conditions.

5. Office Pickup

Office pickup is available for customers who prefer to collect their orders directly from our office.

Customers must wait until they receive confirmation that their order is ready before visiting the office.

Pickup details will be provided by email, telephone, or WhatsApp after the order has been confirmed.

Customers may be required to provide their order number, identification, payment verification, or other information before the order is released.

6. Order Processing

Orders are processed during our normal working hours.

Orders placed outside working hours, after the relevant cutoff time, on Sundays, or during UAE public holidays may be processed on the next available working day.

Order processing depends on:

Payment confirmation
Product availability
Successful order verification
Complete and accurate customer information
Delivery-location eligibility

We may contact the customer by telephone, WhatsApp, or email to verify the order, payment, customer information, or delivery details.

7. Delivery Updates

After an order has been confirmed and processed, customers may receive delivery updates by email, telephone, or WhatsApp.

Order information may also be available through the customer account on our website, where applicable.

8. Sundays and Public Holidays

Same-day delivery within Dubai is not available on Sundays.

Delivery and order processing may also be limited during UAE public holidays.

Orders affected by a Sunday or public holiday may be processed on the next available working day.

9. Estimated Delivery Timeframes

All delivery timeframes are estimates and are not guaranteed.

Delivery may be delayed because of:

Incorrect or incomplete customer information
Product unavailability
Payment or order-verification delays
High order volumes
UAE public holidays
Weather or traffic conditions
Restricted-access locations
Events outside our reasonable control

We will make reasonable efforts to contact the customer when a significant delay affects an order.

10. Customer Delivery Information

Customers must provide complete and accurate delivery information, including:

Full name
Active UAE mobile number
Email address
Building or villa name and number
Apartment or office number
Area
Emirate
Any necessary delivery instructions

Incorrect, incomplete, or inaccessible delivery information may result in delays or rescheduling.

11. Failed or Rescheduled Delivery

If our team cannot contact the customer or access the provided address, delivery may be rescheduled.

An additional delivery charge may apply when another delivery attempt is required because of:

Customer unavailability
Incorrect contact information
An incomplete or incorrect address
Refusal to receive a confirmed order
Inability to access the delivery location

Any additional charge will be communicated where applicable.

12. Delivery Charges

Current delivery charges are:

Dubai delivery: AED 35
Delivery to other Emirates: AED 15
Office pickup: Available

The applicable delivery charge will be displayed at checkout before the order is completed.

13. Receiving and Inspecting an Order

Customers should inspect the parcel and product promptly after receiving the order.

Visible delivery damage, an incorrect product, or a missing product should be reported within 2 hours of delivery so that we can investigate the delivery promptly.

Customers should provide:

Order number
Clear photographs or videos of the product
Photographs of the outer and inner packaging
A clear description of the issue
An unboxing video, where available

The affected product should not be used, activated, installed, altered, repaired, or discarded while the issue is being reviewed.

The original packaging, accessories, manuals, and included items should also be retained.

The 2-hour reporting period applies to visible delivery damage, incorrect products, and missing items. It does not limit any rights relating to hidden manufacturing defects, warranty claims, or mandatory consumer rights under applicable UAE law.

Return, replacement, exchange, repair, and refund requests are subject to our Return Policy and applicable UAE requirements.

14. Events Outside Our Control

We will not be responsible for delivery delays caused by events outside our reasonable control, including:

Severe weather
Government restrictions
Public emergencies
Transport disruptions
System failures
UAE public holidays
Restricted access to the delivery location

We will make reasonable efforts to inform affected customers and complete the delivery when normal operations resume.

15. Contact Us

For shipping questions, delivery updates, or assistance with an order, please contact:

Murooj Al Rabee Electronics Trading L.L.C
NGI Building – 100A
Port Saeed, Deira
Dubai, United Arab Emirates

Website: www.muroojalrabee.com
Email: info@muroojalrabee.com
Telephone: +971 52 148 8128
Customer support hours: 10:00 AM–8:00 PM, UAE time